Refund Policy

Last Updated: 2025-02-27

Definitions and key terms

To help explain things as clearly as possible in this Refund Policy, every time any of these terms are referenced, are strictly defined as:

Company: when this policy mentions “Heavenly Lavender”, “Company,” “we,” “us,” or “our,” it refers to Heavenly Lavender, Lda., (Rua Octaviano de Sá, no. 56, 3030-027 Coimbra), that is responsible for your information under this Refund Policy.

Country: where Heavenly Lavender or the owners/founders of REAL TEXT are based, in this case is Portugal.

Customer: refers to the company, organization or person that signs up to use the REAL TEXT Service to manage the relationships with your consumers or service users.

Consumer: refers to a Customer who is using the Service wholly or mainly for their personal use.

Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit REAL TEXT and use the services.

Service: refers to the service provided by REAL TEXT as described in the relative terms (if available) and on this platform.

Website: REAL TEXT’s site, which can be accessed via this URL: https://realtext.ai

You: a person or entity that is registered with REAL TEXT to use the Services.

Consumer Right Right of Withdrawal

If you are a Consumer, you have the right to withdraw from your purchase within 14 days from the date of the initial transaction without providing a reason. To exercise this right, you must inform us in writing via support@realtext.ai before the withdrawal period expires. If the service has already been provided in full or has commenced with your explicit consent before the withdrawal period ends, you may lose this right.

Eligibility for Refunds

We offer refunds in the following circumstances:

• Technical Failures: If the service is unavailable due to technical issues caused by us and we cannot resolve them within a reasonable timeframe.
• Billing Errors: If you were charged incorrectly, we will refund the overpaid amount.
• Non-Delivery of Service: If you have paid for a service but have not received access within a reasonable timeframe and we fail to resolve the issue.
• Cancellation Before Renewal: If you cancel before the next billing cycle, you will retain access until the end of the paid period, but no further charges will apply.

Non-Refundable Cases

Refunds are not provided in the following cases:

• If you change your mind after the 14-day withdrawal period.
• If you do not use the service after purchasing it.
• If your account was suspended due to violations of our Terms of Service.
• If the subscription has auto-renewed and was not cancelled before the renewal date.

How to Request a Refund

To request a refund, please contact us at support@realtext.ai with your order details, the reason for your request, and any relevant documentation.

Refund Processing

Approved refunds will be issued using the same payment method used for the original transaction unless otherwise agreed. Processing times may vary depending on your payment provider.

Limitation on Future Refunds

Once a refund has been issued for a purchase, the customer agrees that no further refunds will be granted for that particular subscription or service. This applies even if the customer chooses to repurchase the service at a later date. Customers who have previously received a refund are not eligible for future refunds for any subsequent payments or renewals, unless the circumstances warrant a refund under our Refund Policy.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Refund Policy and agree to its terms.

Changes To Our Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Refund Policy. If you do not want to agree to this or any updated Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

 Email:  support@realtext.ai